IT Service Management Internship


We are hiring!

PT Smartfren Telecom Tbk.
We are looking for IT Service Management Internship with requirements:

  • Candidate must possess at least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Engineering (Electrical/Electronic) or equivalent.
  • Final Year Student / Program Internship
  • Required language(s): English & Bahasa Indonesia
  • Minimum 6 months period
  • Location work: BSD

Job Description
-IM & PM Role

  • To track and report all incidents and problem tickets
  • To follow up with correct stakeholders for faster closure of tickets
  • To work with stakeholders to obtain RCA of the issue and the subsequent timely closure of the root cause
  • To ensure closure of all problem tickets within SLA

-Capacity & Change Management Role

  • To work with stakeholders to Identify and report capacity (issues and forecast)
  • Asset management and reporting
  • To manage and maintain change calender
  • Work with stakeholders to institutionalize proper change management process
  • Weekly reporting of Changes (Success, Failed & Unauthorized changes)
  • Work with stakeholders to minimize Change related issues

If you’re interested, please send your CV to:

Thank You.


@TG, 03102020

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