Core Area Manager, Replenishment Supply Specialist, E-commerce Operations & Performance Manager

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Position: Core Area Manager
Job Location: Alam Sutera, Tangerang Selatan
Deadline: 16 Oktober 2021

Job Description
  • I understand my markets, our consumers and their living situations and use this to improve how our customers’ meeting with our range. I see the stores through the eyes of my customers and give constructive, honest feedback to my Shopkeepers on how they can improve the shopping experience for our customers.
  • I grow sales and sustain long term profitability by knowing our global priorities, my range, the national market and competition. I use this information to define and agree with my manager my Home Furnishing Business Plans, thereby contributing to the Country Business Plan. I support the business growth by contributing to a Commercial Calendar which supports the commercial priorities and inspires more people to visit the stores.
  • I work actively with my Sales Leaders to help them identify commercial potential that will improve performance. I also keep the Store Sales Manager updated on agreed actions. I take an active part in the recruitment process of sales Leaders.
  • I decide, agree and deliver national sales, gross margin, gross profit and other Key Performance Indicators (KPI) and goals which reflect my Core Area of Home Furnishing Business priorities. I control costs through working in a lean, simple, costconscious way using best practice and continually look to find more effective ways of working. I regularly analyse and follow up on sales to steer my Sales Leaders / Core Area Shopkeepers towards achieving their sales targets and gross margin goals and take actions accordingly.
  • Experience of a management role in the IKEA store.
  • Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years.
  • Ability to develop knowledge of the local market and business decisions.
  • Experience of using knowledge of customer shopping behaviour to develop business plans.
  • Experience of actively selling through understanding your customers and their needs.

Should you are interested to apply for this position, please send your resume to with subject ITBCC_Core Area Manager. 

Position: Replenishment Supply Specialist
Job Location: Alam Sutera, Tangerang Selatan
Deadline: 16 Oktober 2021

Job Description

  • Responsible for enabling daily operations and an efficient distribution network on the market by securing an end to end planning and fulfilment process.
  • Responsible for securing optimal replenishment of fulfilment units through securing timely and efficient replenishment and creating optimised replenishment solutions to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer.
  • Contribute to the work of the Flow and Capacity Planning Team in analysing the potential for changing optimal replenishment solutions for high volume articles, including the execution of a smooth switch.
  • Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners
  • Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market while defining optimal replenishment scenarios across all touchpoints.
  • Skilled in retail and/or logistics processes, tools and working methods, and skilled in supporting an efficient and cost-effective commercial performance.
  • Customer orientation and centricity. Understanding of the customer needs, demands and expectation. Good knowledge of customer order, range and replenishment administration systems. Providing effective solutions within the area of expertise to business and customer needs.
  • Attention to quality with ability to complete the work according to procedures and quality standards. Ability to apply analytical process oriented thinking when acting and propose solutions.
  • Good communication in English skill both written and verbal.

Should you are interested to apply for this position, please send your resume to with subject ITBCC_Replenishment Supply Specialist.

Position: E-commerce Operations & Performance Manager
Job Location: Alam Sutera, Tangerang Selatan
Deadline: 16 Oktober 2021

Job Description
  • Monitor operational SLA on a national level, and work closely across different functions and support to develop operational excellence in order to improve SLA and cost performance. You know the local market potential and influencing the commercial team, local marketing and other functions to plan and implement commercial activities.
  • Actively seek for opportunities to strengthen IKEA Indonesia’s online to offline capability. Including changing existing systems, adding new functionalities to our existing touchpoints and re-designing the customer shopping journey.
  • Govern the end-to-end e-commerce shopping and operational flow for the country, across multiple markets, securing a smooth shopping journey and maximize operational efficiency.
  • Lead business process priorities and explore opportunity points.
  • Analyze the performance of the e-commerce business, and provide data insights to the e-commerce manager and commercial team. Utilize data analytics, and geographical understanding to help drive PUP strategy.
  • Has a strong customer focus, being passionate about retailing and e-commerce. Capable of managing operational process, working across functions.
  • Good understanding of e-commerce ways of working and strong communication skills. Knowledge on Business Process, documentation and process flow. Understanding of how e-commerce operates within a multi-channel retail environment.
  • Understands the digital production logic, and what contributes to a good digital solution. You have a proven track record of managing multiple stakeholders in digital initiatives.
  • Actively give insights and suggestions to enhance IKEA’s digital offering and improve the customer experience.
Should you are interested to apply for this position, please send your resume to with subject ITBCC_E-commerce Operations & Performance Manager.


@TG, 09102021
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