Customer Service Executive

Position

Customer Service Executive

Job Responsibilities

• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure
• Handle Customer's Inquiry
• Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager
• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services
• Maintain communication and provide necessary information on the delivery process to the Customer
• Customer Relationship Management

Requirements

• Candidate must be passed at least Bachelor Degree
• 1 (one) year experience in the related field.
• Excellence Fresh Graduates are welcome to apply
• Has good English communication is a MUST
• Good communication skills - verbal and written, listening skills
• Adaptability, initiative, and stress tolerance
• Ability to do multitasking job and detail-oriented
• Familiar with the basic process and basic knowledge of shopping platform

About

• PT. DACHIN Etech Global, headquartered in Singapore, is a data-driven Direct-to-Consumer (DTC) brand creator targeting consumers in Southeast Asia.
• We managed brands span across two categories: Lifestyle (Ecentio, Freemir, COOGER) and Consumer Electronics (INBEX). Our goal is to establish a comprehensive ecosystem that will improve the brand experience of our consumers at every stage of their journey.
• We currently operate omni sales channels that encompass a wide range of platforms, including online B2C and B2B marketplaces, offline B2B and B2C, social commerce, and private channels. This strategy allows us to reach a diversified audience and appeal to a wide range of interests.
• PT. DACHIN Etech Global, headquartered in Singapore, is a data-driven Direct-to-Consumer (DTC) brand creator targeting consumers in Southeast Asia.
• We managed brands span across two categories: Lifestyle (Ecentio, Freemir, COOGER) and Consumer Electronics (INBEX). Our goal is to establish a comprehensive ecosystem that will improve the brand experience of our consumers at every stage of their journey.
• We currently operate omni sales channels that encompass a wide range of platforms, including online B2C and B2B marketplaces, offline B2B and B2C, social commerce, and private channels. This strategy allows us to reach a diversified audience and appeal to a wide range of interests.

Send your CV to "recruitment@dachin.co.id"

Subject : "Name ( Applied Position )"

Only the best candidate will be invited for further recruitment process.

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@d, 25062026