IT Support Engineer
We are looking for:
IT Support Engineer
We are assisting our client, a company in the FMCG industry, in finding a qualified candidate to join their team.
📍 Location: South Jakarta or Mojokerto
💼 Employment Type: Full Time
🏢 Work Arrangement: Work From Office (Onsite)
📝 Responsibilities:
- Provide Level 2 onsite and remote support for end-user devices and applications
- Troubleshoot, configure, deploy, and maintain devices, Microsoft 365, VPN, and peripherals
- Ensure endpoint security, manage IT assets, and handle incidents through ITSM tools
- Collaborate with IT teams and vendors, support IT projects, and guide users
- Support secondary offices or warehouses when required
🎯 Requirements:
- Experience in Desktop Support, End-User Computing, or IT Infrastructure Support
- Level 2 (L2) IT support experience
- Knowledge of Windows, Microsoft 365, VPN, device deployment, and endpoint security
- Familiarity with ITSM/ITIL tools and processes, such as ServiceNow or Jira
- Strong troubleshooting and communication skills; able to work independently and with a team
- Willing to travel when required
If you meet the qualifications and are interested in this position, please submit your latest resume to reza.muhammad@ridik.net with the subject line [IT Support Engineer_Name].
Recommendations are also welcome.
Only shortlisted candidates will be contacted for further process.
Thank you!
Muhammad Ihsan
._
@tg, 26102026
