IT Support
We're #hiring for our client!
Position: IT Support (BPO Site)
Industry: Business Process Outsourcing (BPO)
Work Schedule: Monday – Friday, 09.00 – 18.00
Company Location: Alam Sutera, Tangerang
Job Responsibilities:
- Provide daily IT support for desktops, laptops, printers, Microsoft 365, user accounts, and other office IT equipment.
- Maintain and troubleshoot LAN, WAN, Wi-Fi, VPN, switches, routers, and firewalls.
- Monitor network performance and ensure the stability of IT infrastructure and BPO production environments.
- Manage IT assets, user access, software installation, endpoint security, and system updates.
- Handle IT incidents, service requests, troubleshooting, and escalation in accordance with service-level requirements.
- Coordinate with the China HQ IT team, local vendors, and internet service providers to resolve technical issues.
- Maintain IT documentation, network configurations, asset inventories, and incident records.
Requirements:
- Diploma (D3) or Bachelor's degree (S1) in IT, Computer Science, Network Engineering, or a related field.
- Minimum 2 years of experience in IT Support, Desktop Support, Helpdesk, Network Support, or IT Infrastructure.
- Good knowledge of Windows 10/11, Microsoft 365, hardware troubleshooting, user account management, and IT asset management.
- Familiarity with TCP/IP, VLAN, Routing & Switching, DHCP, DNS, VPN, firewalls, and Wi-Fi troubleshooting.
- Experience with network devices such as Cisco, MikroTik, Huawei, Fortinet, or equivalent vendors.
- Indonesian proficiency and basic to good working English are required, Mandarin proficiency is a plus.
- Experience in BPO, contact center, or large-scale office IT environments is preferred.
- Willingness to provide emergency IT support or shift support when required.
How to Apply:
📩 Send your CV to: naufal@ncsgroupsa.com
📝 Subject: IT Support_[Your Name]
If you have any questions, please DM me or text me on wa.me/6285121350507
Note: Only shortlisted candidates will be contacted.
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@tg, 27102026
