Customer Service Representative (contract-based)

Teleperformance
Position: Customer Service Representative (contract-based)
Placement: Semarang, Central Java

Responsibility:

• Answering incoming calls and respond to e-mail
• Handle customer inquiries by e-mail and social media
• Provide customers with product and service information
• Identify and escalate priority issues
• Documenting all call information according to standard operating procedures
• Complete all call logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain the level of customer service

Qualification:

• Minimum D-3 any major
• Maximum 30 year old
• Experience minimum 1 year in the call center (inbound, outbound, and handle social media, fresh graduates are welcome)
• Able to speak in English (active or passive)
• Communicative
• Willing to work in shifting schedule including weekend and public holiday

Benefits:

• Incentive
• Salary UMR plus
• Holiday payments
• BPJS
• Money shifting

Apply via LinkedIn Jobs:
https://www.linkedin.com/jobs/view/2396950608/

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@TG, 06022021