Customer Excellence Lead

Glints Indonesia
Hiring partner: E-commerce company
Position: Customer Excellence Lead
Placement: Sudirman, Jakarta

The position will grow through responsibilities :

• Guide and educate sellers with proactive approach to activate sellers.
• Monitor day to day level of customer service quality such as response time and issue resolution time.
• Collaborate with other teams on communication with sellers through live chat.
• Collaborate with product team on the readiness of new feature launching.
• Collaborate with marketing teams on the management of help page.
• Provide insights based on data driven inputs from sellers.
• Maintained an excellence customer service culture with the best standards for our sellers.
• Maintain high levels of sellers engagement and satisfaction.
• Get and report meaningful insights from sellers.

If you find some suitable or interested to expand in e-commerce environment, please drop your latest CV to:
angga@glints.com
Subject: Customer Excellence Lead_Your Name

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@TG, 06112021