CX Support

Anisa Dewi:
Position: CX Support
Level: Senior Associate 
Title:  A. Learning & Development
B. Quality Assurance & Knowledge Management Database

About the job :
  1. Analysis & Review Ideal Flow handling [A,B]
  2. Create Article & Coms Guideline (end to end process) [A,B]
  3. Create Module for socialisation(Campaign/New Product/Fitur/Apps) & Traine New Hire [A]
  4. Engagement Activity & Facilitator [A]
  5. Manage Quality [B]
Skills and experiences required :
  1. Experienced minimum 2 years in the same field [A, B] 
  2. Minimum D3/S1 all majors [A, B] 
  3. Familiar with the flow of customers handling [A,B] 
  4. Able to create new hire or existing training materials & development programs, especially in the field of customer service [A] 
  5. Accustomed to conduct training [A] 
  6. Master in transaction monitoring for assessments at contact center, especially digital platforms [B] 
  7. Advanced in Ms. Office skills ( Excel & Powerpoint ) [A,B] 
  8. Accustomed to making engagement events & programs [A]
  9. Willing to be placed in Semarang [A, B]

if you'r qualified, please send cv updated :


@TG, 25042022
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