CX Support
Anisa Dewi:
Position: CX Support
Level: Senior Associate
Title: A. Learning & Development
B. Quality Assurance & Knowledge Management Database
About the job :
- Analysis & Review Ideal Flow handling [A,B]
- Create Article & Coms Guideline (end to end process) [A,B]
- Create Module for socialisation(Campaign/New Product/Fitur/Apps) & Traine New Hire [A]
- Engagement Activity & Facilitator [A]
- Manage Quality [B]
Skills and experiences required :
- Experienced minimum 2 years in the same field [A, B]
- Minimum D3/S1 all majors [A, B]
- Familiar with the flow of customers handling [A,B]
- Able to create new hire or existing training materials & development programs, especially in the field of customer service [A]
- Accustomed to conduct training [A]
- Master in transaction monitoring for assessments at contact center, especially digital platforms [B]
- Advanced in Ms. Office skills ( Excel & Powerpoint ) [A,B]
- Accustomed to making engagement events & programs [A]
- Willing to be placed in Semarang [A, B]
if you'r qualified, please send cv updated : annisa.zoelaicha@otoklix.com
._
@TG, 25042022
