Technical Support/IT Service Desk Staff

 We're Hiring: Technical Support / IT Service Desk Staff

Padepokan Tujuh Sembilan is hiring for our client, PT Bursa Efek Indonesia (IDX), is currently seeking a qualified Technical Support / IT Service Desk Staff to support IT operational services and ensure smooth technology support for business users.

Key Responsibilities:

1. Provide IT support services and troubleshoot user issues through the IT Service Desk.
2. Handle incidents and service requests related to hardware, software, network, and applications.
3. Monitor and ensure service requests are resolved within agreed SLA targets.
4. Manage and maintain IT asset and inventory records.
5. Coordinate with vendors for preventive maintenance and issue resolution activities.
6. Support vendor administration processes, including documentation and invoice coordination.
7. Prepare operational reports and maintain technical documentation.
8. Support IT audit, governance, risk management, and project implementation activities.

Requirements

1. Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or related field.
2. Minimum 2 years of experience as Technical Support, IT Support, IT Service Desk, Helpdesk, or similar position.
3. Good understanding of IT Service Management (ITSM) processes.
4. Strong troubleshooting skills for hardware, software, network, and end-user support.
5. Experience in IT asset management and vendor coordination.
6. Strong communication, analytical, and problem-solving skills.
7. Able to work effectively both independently and within a team.

📍 Placement: PT Bursa Efek Indonesia (IDX), Jakarta

🏢 Work Arrangement: Onsite

📅 Contract Period: ASAP

📧 Send your updated CV to: firdaushque80@gmail.com

Email Subject: Technical Support / IT Service Desk – Full Name

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@tg, 19062026