Customer Service

Urgently Needed!
Customer Service Popexpress Indonesia- Jakarta

Job Requirement:

• Education background minimum Bachelor degree.
• Experience Customer service minimum 1 year.
• English fluency both in writing & speaking.
• Results oriented without compromising respect.
• Familier with Ms. Office

Job Responsibilities:

• Develops relationship with allocated customers.
• Participates in joint sales meeting/visit if necessary.
• Accepts all orders and processes them for handover to Operations.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Takes & handle customer inquiries e.g. Track & Trace.
• Drives solutions of customer complaints by solving it directly or assigning tasks to other function.
• Acts as first contact point for customer claims; support customer in notification and reception of claims, provides DGF claims documents, collect required documents from claimant and hands over to specialized claims handlers when documents are complete.
• Takes and processes customer feedback (follow up on complain handling).
• Collaborate closely with operation and other departments for smooth handling of shipments and continuous updates.

Send your update cv to : karir@popexpress.id

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@TG, 05092020