Customer Service

PT Sinergi Performa Cipta

we are hiring,

For Position : Customer Service

Placement : Point Square, Lebak Bulus, Sount Jakarta

About the Assignment:

• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base

The Core Objectives:

• Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly
• Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

• Min D3 any major With GPA 2,75
• Min Fresh graduate and max 2 years in the same position (entry-level)
• Willing to work on the shifting schedule (24/7)
• Clear Articulation and good communication in Bahasa
• Sense Of Empathy
• Able to set a friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%
• Fast response, effective and efficient in working
• Candidate familiar with operating and answering messages on Messenger
• Able to work within a dynamic environment
• Vaccinated min 2 Dose
• Willing to relocate if needed
• Able to understand and answer the question in English.

Gross Basic Salary : 5.306.040

Attendance Allowance

Night Allowance

PFP Incentive

Health Insurance : Card with premi

Bpjs Kesehatan & Bpjs Ketenagakerjaan

Sent your updated CV to https://lnkd.in/gFnciVk3

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@tg, 26082024